Finally, a pharmacy service that delivers on the promise.™

       
Visit us on Twitter
Residents & Families

FAQ

What does Millennium provide that other pharmacies do not?
Where do I send payments?
Where should I direct questions about medications and treatments?
How do I change the billing address on my account?
What do I do if I experience a change in insurance?
Where should I direct questions about my bill?
Do you accept credit card payments? Do you accept discount cards? Do you accept all insurance?
Can Millennium assist me with selecting a Medicare Part D plan?
When will I get a bill, and what will it look like? Will I have multiple co-pays?
How often do you deliver medications? What are the "cut-off" times for requesting a medication for same-day delivery?
What is a stat delivery? What is the cost? Who is charged?
How are medications packaged?
How are medications provided to those who self-med?
What happens if I am hospitalized or take a vacation?
Do you have a Mail Order Packaging Program?
Do you supply durable medical equipment (DME)? Are you a Medicare Part B Supplier? If not, what should I do?

 

What does Millennium provide that other pharmacies do not?

Millennium Pharmacy Systems helps ensure that the right medication is administered at the right time for the right resident. A registered Millennium pharmacist visits the facility regularly to check records and speak to staff about residents’ concerns and questions. Millennium provides an efficient system designed to control costs, increase safety and level of care, and comply with regulations.

  • Reliable and timely medication deliveries so residents have the right drug, at the right time
  • Consistent and accurate billing statements and knowledgeable Call Center staff
  • More time for caregivers to spend with residents
  • Increased medication distribution safety because facility staff takes advantage of automated tracking and reminders
  • Potential for cost savings from reduced medication waste because of Millennium’s unique medication delivery schedule
  • More complete, “always up-to-date” automated medication records, enabling staff to easily see which medication was administered, when it was administered, and by whom.

Top

 

Where do I send payments?

Remittances to Millennium Pharmacy Systems should be mailed to:

Millennium Pharmacy Systems, Inc.
PO Box 823441
Philadelphia, PA 19182-3441

Top

 

Where should I direct questions about medications and treatments?

Your doctor can answer your questions about prescribed medications. In addition, the nurse on duty at your facility can relay prescription information. If necessary, the facility will consult with a Millennium consultant pharmacist on your behalf.

Top

 

How do I change the billing address on my account?

Please notify the facility of the change. The facility will update this information in their system which will then be reflected in our records.

Top

 

What do I do if I experience a change in insurance?

Please notify the facility of the change. The facility will update this information in their system which will then be reflected in our records.

Top

 

Where should I direct questions about my bill?

Residents or responsible parties can call 1-866-466-7779,option 5, and speak with a Billing Specialist.

Top

 

Do you accept credit card payments? Do you accept discount cards? Do you accept all insurance?

Millennium Pharmacy Systems accepts MasterCard and Visa payments and discount cards. We accept the majority of insurance and Medicare D plans. If we do not have a contract with your current insurance carrier, we will make every attempt to establish one. Please speak to the staff at your facility about your insurance coverage.

Top

 

Can Millennium assist me with selecting a Medicare Part D plan?

Facility staff can assist the resident and/or responsible party in identifying plans offering the most appropriate medication coverage by utilizing the formulary test module in the Millennium software program. If the resident or responsible party has specific medication coverage questions, the Millennium billing department can be contacted by calling 1-866-466-7779, option 5.

Top

 

When will I get a bill and what will it look like? Will I have multiple co-pays?

Monthly invoices are generated, and they include line-by-line descriptions including Rx number, quantity, date of service, co-pay amount, resident name, and account number.

Multiple co-pays are not billed for routine oral solids.

Top

 

How often do you deliver medications? What are the "cut-off" times for requesting a medication for same-day delivery?

Routine deliveries are made to the facility every day of the week except Sunday. Cut-off times are 5:00 PM Monday thru Friday and 2:00 PM on Saturday for routine delivery the same day.

Monday thru Friday, new orders that are entered into the Millennium System will be delivered on a sweep run so that the medications are available for the next morning.

Top

 

What is a stat delivery? What is the cost? Who is charged?

A stat delivery is a delivery of a medication that is urgently needed, prior to the next scheduled delivery. There is no charge for a necessary stat delivery.

There is a charge for a stat delivery that is not necessary such as a medication that was not reordered from the pharmacy in a timely manner. The facility would be notified prior to the delivery to be made aware a charge would be applied.

Top

 

How are medications packaged?

Routine PO solid medications are packaged in pillow packs. Each pillow pack is dated and timed and can be administered only on the date and time listed on the package. No more than 3 different medications will be packaged in one pillow pack so a resident may have more than one pillow pack for each administration time. The pillow packs are delivered in a 3- or 4-day supply at a time.

Top

 

How are medications provided to those who self-med?

A resident who self administers their own medications will receive their medications in a vial with a 30-day supply.

Top

 

What happens if I am hospitalized or take a vacation?

If a resident is hospitalized they are placed on a bed hold. This will prevent delivery of medications that have not been dispensed from being delivered to the facility until the resident returns to the facility.

If a resident is going out of the facility on an overnight stay, leave of absence (LOA) medications must be requested 72 hours in advance for processing and delivery. LOA medications will be delivered in vials. Pillow packs cannot be sent for overnight stays.

If a resident is leaving the facility for the day and will be returning to the facility the same day, pillow packs are sent and LOA medications do not need to be ordered.

Top

 

Do you have a Mail Order Packaging Program?

No, Millennium Pharmacy is not a mail order pharmacy, nor do we have a mail order packaging program.

Top

 

Do you supply durable medical equipment (DME)? Are you a Medicare Part B Supplier? If not, what should I do?

No, we are not a Part B supplier. Please check with the facility to learn how to best meet your needs for this equipment.

Top